ELEMENTS OF ORGANIZATIONAL

ELEMENTS OF ORGANIZATIONAL EFFECTIVENESS

2

CONCEPT OF ORGANIZATIONAL
EFFECTIVENESS

Achieving organizational mission

Product/services quality and value

Customer satisfaction

Capacity for innovation and creativity

Adaption to organizational; and technology change

Effective information sharing and communication

3

CONCEPT OF ORGANIZATIONAL
EFFECTIVENESS (CONTINUED)

Employee attraction and retention

Effective group and individual work

Quality of work life

Developing partnerships and alliances

Operational efficiency

Image and Branding

4

ORGANIZATIONAL EFFECTIVENESS MODEL

There are 7 levels of organization effective model that organization uses.

Customer Service and Performance

Leadership

Strategic Planning

Structure

Human Resources Development and Management

Process Management

Information and Data Analysis

5

ORGANIZATIONAL EFFECTIVENESS MODEL

6

EXTERNAL AND INTERNAL FORCES FOR CHANGE

External forces:

Marketplace

Technology

Political and legal factors

Economic changes

Social and cultural factors

Internal forces:

Strategy adjustment

Workforce

Introducing new equipment

Employee attitudes

The state of workforce

7

THE CONTENT OF ORGANIZATIONAL
CHANGE

Structure
Authority relationships
Coordinating mechanisms+
Job redesign
Spans of control

Technology
Work process
Work methods
Equipment

People
Attitudes
Expectations
Perceptions
Behavior

+

8

“CALM WATER” METAPHOR

Unfreezing status quota

New state

Change Permanent

Unfreezing

Changing

Refreezing

9

TECHNIQUES FOR REDUCING RESISTANCE
TO CHANGE

Education and communication

Participation

Facilitation and support

Negotiation

Manipulation and cooptation

Coercion

10

DEVELOPING INTERGROUP RESPONSIBILITIES THAT WILL REDUCE THE
POTENTIAL FOR CONFLICT & ENCOURAGE INTERGROUP COLLABORATION

Develop ADR ( Alternative Dispute Resolution)

Communication

Establish Leadership

Promote strategic cooperation

Show flexibility

Confront conflict head-on

Create realistic outcomes

Show honor and respect

11

DISCUSS THE IMPLICATIONS OF YOUR RECOMMENDATIONS ON ORGANIZATIONAL
STRUCTURE AND CULTURE

Culture

Communication

Job Satisfaction

Customer Relations

Projects

12

REFERENCES

eHow How to Reduce Intergroup Conflict (1999-2012)

http://www.ehow.com/how_7537201_reduce-intergroup-conflict.html

eHow: The Impact of Organizational Structure (1999-2012)

http://www.ehow.com/facts_5817157_impact-organizational-structure.html

LIVESTRONG.com: How TO REDUCE INTERGROUP CONFLICT August 3,2010

http://www.livestrong.com/article/192191-how-to-reduce-intergroup-conflict/

Manager Link

http://managerlink.monster.com/training-leadership/articles/190-organizational-effectiveness-model

O-FCIAAO

www.fciaao.org/presenterfiles/Fall08_2.ppt

Organizational Behavior Chat 8 Change ppt ( 2012)

www.ctuonline.edu

Pearson (2012)

http://wps.prenhall.com/bp_robbins_management_9/56/14391/3684323.cw/content/index.html

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