How can a company like CarMax, which faces significant challenges during a recession, use the FAME method to communicate with its employees? Create a communication policy for Carmax that incorporates all four elements of the FAME method.

1. How can a company like CarMax, which faces significant challenges during a recession, use the FAME method to communicate with its employees?
2. Create a communication policy for Carmax that incorporates all four elements of the FAME method.
3. What are non verbal methods by which CarMax sales representative can communicate its commitment to customer service and integrity?
4. How would you design a training program to teach communication methods for the sales associates?
5. CarMax CEO Tom Folliart believes in a process of open, realistically optimistic communication. How would such a process work when the news is mostly bad?








2 Responses to “How can a company like CarMax, which faces significant challenges during a recession, use the FAME method to communicate with its employees? Create a communication policy for Carmax that incorporates all four elements of the FAME method.”

  1. Chris

    Business Law II

    Leveraged Decision Making
    The importance of legal leverage in the decision making process is that legal oversights can be inconceivably expensive. Executives and managers should take more ownership of legal issues in the beginning of the decision making process. In fact, employees from entry level to senior managers can play a role in a company’s ability to exercise legal leverage. Some employees are strategically positioned in the organization to avoid or minimize the vast majority of organizational legal problems simply because they are the decision makers.
    There are five steps to leveraged decision making. These steps systematically isolate the interdependencies between law and specific operational business issues in a way that prioritizes them for maximum return on investment. The five steps are identified and explained below.
    1. Identify the Strategic Business Objective – ensures that any legal steps taken will cultivate the business agenda. Thus allowing for better amalgamation and accommodation of the two.
    2. Identify the Relevant Legal Issues – identifies the legal consequences of the business goal, as well as when and where these legal consequences land on the value chain.
    3. Identify Strengths, Weaknesses, Opportunities, and Threats (SWOT) – assesses the strengths, weaknesses, opportunities, and threats of each related trade secret in the value chain for the purpose of determining the severity of the issue.
    4. Prioritize the Legal Risk – is the reaction of how quickly the organization moves before obtaining their attorneys to decide how urgent a determined legal risk is. The severity and significance of these legal risks will influence the sense of urgency with which they need to be addressed. This urgency will then influence the amount of resources that can be justified and dedicated to the issue.
    5. Apply Legal Literacy – ensuring your employees have legal literacy training or knowledge allows them to apply the information to achieve their targeted remedial action.
    The legal leverage decision making process fosters lasting solutions that keep performance tightly focused n achieving legitimate business goals.

    The below file has the references included.

    [file]http://www.essayfellas.com/wp-content/uploads/2011/05/Decision Making 2.doc[/file]

  2. Chris

    In the link below is a paper I completed in Business Law II.

    [file]http://www.essayfellas.com/wp-content/uploads/2011/05/Decision Making 2-1.doc[/file]

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