When the dean of the college

1. (TCO1)  When the dean of the college of business downsized the college from five departments to four departments, the dean primarily was performing the ____ function of management. (Points : 2)
organizing
controlling
coordinating
leading
planning and decision making

2. (TCO 2) State supported universities receive money from state tax payers. Harvard University’s endowment is so large that Harvard is guaranteed significant income just from the interest the fund generates. The ____ dimension of these competitors is different. (Points : 2)
legal
sociocultural
technological
political
economic

 

3. (TCO 2) The expiration of a pharmaceutical drug patent allows generic drug makers to introduce the same chemical compound under a different name and at lower prices. This is an example of ____ for the developer of the original drug. (Points : 2)
organizational weakness
strategic limitation
entropy
organizational threat
organizational opportunity

 

4. (TCO3) New York passed a law requiring no smoking in bars and restaurants. Owners who pressure bartenders and waiters to sell to people who are smoking in order to keep profits high are taking a(n)____ stance toward social responsibility. (Points : 2)
reactive
obstructionist
proactive
accommodative
participative

 

5. (TCO4) Coca-Cola is based out of Atlanta but reaches into hundreds of countries. The product is locally packaged, but the cola inside is essentially the same throughout the world. Coca-Cola is edging closer to being a(n) ____ business. (Points : 2)
international
domestic
multinational
intercontinental
global

 

6. (TCO4) The growth of multinational corporations has left little room for distinction. Any perceived competitive advantage is quickly copied. However, an area for competitive advantage remains in the level of ____ organizations attract, motivate, and retain. (Points : 2)
human resources
talent
ethnicity
demographics
pluralism

 

7. (TCO5) The ____ of Applebee’s is to gain “weekly repeat guests through providing surprisingly friendly hospitality, superior quality food, and world class service and value.” (Points : 2)
operational goal
tactical plan
strategic plan
mission statement
operational plan

 

8. (TCO5) Chelsea Milling Company produces Jiffy Mix and other mixes. The company is the fourth largest baking mix producer, has never spent a cent on advertising, and sells its product for one-half to one-third the cost of its competitors. The company pursues a(n) ____ strategy. (Points : 2)
guerrilla
overall cost leadership
focus
differentiation
defender

 

9. (TCO6) Jay wants to start a new business. With which of the following methods of starting a new business will he pay a share of the income from the business in return for the use of such things as trademarks and business formulas? (Points : 2)
Venture capitalism
Franchising
Buying an existing business whose purchase price includes goodwill
Starting a new business with loans from the SBA
Industrial revenue sharing

 

10. (TCO7) Workers in a McDonald’s are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job (Points : 2)
specialization.
rotation.
delegation.
enlargement.
enrichment.

 

11. (TCO7) Maytag is not a company known for its secrecy, but when it began developing what it considered to be a revolutionary high-efficiency washing machine, it needed to make sure that no word of its innovation got to its competitors before the product was introduced. Employees were asked to plan how the company could maintain this needed secrecy. Once plans were created, employees were involved in their implementation. This change in organization culture was made acceptable to its employees through the use of (Points : 2)
force-field analysis.
facilitation.
education and communication.
participation.
institutionalizing the change.

 

12. (TCO8) Fairway Green Inc. has added a lucrative retirement plan for its employees that includes medical benefits for retirees. These benefits target which level of need in Maslow’s hierarchy? (Points : 2)
Esteem
Physiological
Belongingness
Security
Self-actualization

 

13. (TCO8) A mid-level manager has power within an organization due to the management position she occupies. This kind of power is known as ____ power. (Points : 2)
referent
reward
coercive
legitimate
expert

 

14. (TCO9) You are a manager who has been assigned to a work team that is composed of various functional managers. Which of the following forms of communication would your work team tend to use? (Points : 2)
Horizontal communication
Professional jargon
Downward communication
Effective communication
A managerial grapevine

15. (TCO10) Marion Laboratories runs chemical analyses of materials to be used in the production process before those materials leave the receiving area of the warehouse. What kind of operations control is this? (Points : 2)
Preliminary
Feedback
Concurrent
Screening
Yes-no

 

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