Persuasive Speech

Student Name
Institutional Affiliation

PERSONAL ANALYSIS

I chose the topic about studying abroad because I believed it had a lot of content. Also, I wanted to express my point of view about studying abroad with the hope that my audience would agree with all or just part of the whole speech.
My introduction was effective. Mostly because I started off with a captivating topic sentence about the importance of joining higher institutions of learning. This would prepare the audience to hear more on the importance and easily agree with me on my topic about studying abroad. To establish credibility, I stated the important facts and also the advantages of having to study abroad.
By and large, I feel that my persuasive speech wasn’t the best. I feel that I should have been more organized and prepared so as to deliver the best and be in a position to persuade the audience. Though I was able to get the attention of the audience I could not sustain it although the speech.
In the conclusion I brought in positive energy, I projected my voice and used gestures. I also summarized the whole speech into one sentence which has the whole importance and purpose of the whole speech.
Though not fully, I managed to persuade my listeners to concur with me. During the speech, I observed that they were nodding in agreement and at times they even clapped. This is a clear indication that they were in agreement. My motivational appeals were effective mostly the logos appeal. Giving numbers and facts went along way in giving my audience tangible comparison to the facts given. I also used information that is at the disposal of almost everyone in order to set the foundation of the speech.
The rational appeals also went a long way in persuading my audience. I employed an approach known as convincing proof to help persuade my listeners. I gave an illustration of great leaders who went studying abroad and ended up being very useful and important people in their respective societies. Also, I used the second approach which is listing the benefits of a product or service. After listing and briefly explaining the importance of studying abroad, I could see the audience nodding in agreement. This approach mainly highlighted the benefits of studying abroad by the society and the individual student.
I never had any foreign citation the speech, but I had a specific outcome for the audience. I wanted them to concur with me under whatever costs. By using situational manipulation, I limited their options to almost none and had them to only agree with me. If I had the chance to do the speech all over again, I wouldn’t change the purpose of the speech I would only do more intensive research on the topic and work more on my delivering techniques. In contrast to my other speeches, this one was average and more manipulative.
In this speech, it wasn’t very dynamic though I decide to use cause and effect since cause and effect speeches are easier to write. This is because they show how something positive or negative can happen if you do something. So long as I had enough creditable sources, I really never had to do a lot of persuading since the truth is in the pudding.
People are usually more receptacle to what the speaker has to say in this case me. And inherently tend to incline lean to the positive side of the cause and effect technique. I have improved on my delivery techniques in the course of the semester by preparing well before hand and employing more use of gestures and more rational and emotional appeals. Also, I have included all the three emotional appeals in my speech, ethos, pathos and logos so that I can be able to at least appeal to all types of audiences. I have also been over the stage fright. This problem is now long gone.
My main strengths in the speech were the proper employment and use of the rational, emotional and motivational appeals, some of my weaknesses were in the delivery and organization of the speech.
The main areas that need improvement are on delivery; I need to be more composed and impose credibility to the audience that I know whatever I am saying. Also, organization is another point of concern, beforehand preparation of the speech will help boost my composure. I also have plans in motion to work on my ordering criterion. The order will help in the nice flow of the speech. Researching on the content is what I also take will advantage of. Rigorous research and brainstorming will go a long way in content development.

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Persuasive Speech

The Persuasive Speech
Student’s name
Institutional affiliation

Joining the University is the chief time in the life of an individual whereby one can have new learning experiences which are more than just academics. It’s a time when one is able to know their true personality. Since college life is constituted by growing and developing, it’s evident that going to study abroad presents infinite opportunities and possibilities in line with fulfilling a student’s goals.
The chance to study abroad contributes positively to ones education, personal goals and even career. It is a great advantage in equipping students with the apparatus they need to raise their academic caliber and transform them into a better persons. Studying overseas will also increase the value of my Bachelors in Computer science degree. While I will be abroad, may gain a different academic perspective and interest in Computer Science. I shall be able to take courses in a multicultural environment which are not available here in Kenya. Since the world has become more globalized, employers are looking for employees with international experience and diverse skills, thus it will add more value to my degree, it will, therefore, enhance my future employment opportunities. Many large firms Such MIT and WAL-MART will help to enhance my portfolio. No matter what I opt to do with my experiences abroad, I am assured that there will be a plus to my professional and personal development hence it will make me a good Computer Scientist than I am.
As an African saying goes, “surround yourself with the people with the mission as yourself” I now want to be surrounded by people with the same goals as me of getting world-class education, and crystallizing it into something I am looking forward to. My ability to interact well with people from all walks of life and the fulfillment that comes with networking and helping people has made me who I am today.
First and foremost, students improve their language skills a lot while having their studies abroad. There’s no better teacher of a foreign language than the native speakers in a natural environment. Also learning programs also offer language lectures at the starters’ level and the advanced level. Students, also have the opportunity to expand their knowledge base about other cultures, ways of thinking, lifestyles and coping with different environment. Studying abroad opens up the student to thinking on a global level. Residing in another culture and knowing it is not just a learning experience, but also there is personal gain. The next priority is making new contacts and creating networks. Also, students create a huge network of friends apart from the host families and lecturers.
I have already chosen the United States of America for a reason. The reason is I would like to visit MIT which stands for Massachusetts Institute of Technology. It was formed in 1861 in due to the increasing industrialization in the United States of America. The institution provides the necessary technology and also has the capacity to provide the services I want in the Computer Science field.
I am scared of the immense potential in me that lies unexploited. I believe that with the right education, support and facilities will help me become a person who will change the swing of things in my neighborhood. I believe that the education and personal involvement in one of the world.
I am excited on going to study abroad and I am planning to gain a lot of experience from another culture. How the community works in comparison with here in Africa. Our lifestyle is very different from other countries in the world. The exposure gained from living in another culture, will teach me different traditional ways and norms of other people. Whilst I am doing my studies, I will also take in every new experience and learn that there more to life than what I was taught in Africa.
This is a lifetime chance. An opportunity presented and I won’t take chances. As a technology student, I want to make the best out of it. My participation in this program will build my professional profile and is going to get me a step closer to the accomplishment of my major goal; graduating. Having being in a global entity, it will boost my self-esteem and will help boost my professional goals like improving my communication skills, network creating ability, and leadership roles.

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Running head: PERSUASIVE SPEECH

Persuasive Speech

PERSONAL ANALYSIS

I chose the topic about studying abroad because I believed it had a lot of content. Also, I wanted to express my point of view about studying abroad with the hope that my audience would agree with all or just part of the whole speech.
My introduction was effective. Mostly because I started off with a captivating topic sentence about the importance of joining higher institutions of learning. This would prepare the audience to hear more on the importance and easily agree with me on my topic about studying abroad. To establish credibility, I stated the important facts and also the advantages of having to study abroad.
By and large, I feel that my persuasive speech wasn’t the best. I feel that I should have been more organized and prepared so as to deliver the best and be in a position to persuade the audience. Though I was able to get the attention of the audience I could not sustain it although the speech.
In the conclusion I brought in positive energy, I projected my voice and used gestures. I also summarized the whole speech into one sentence which has the whole importance and purpose of the whole speech.
Though not fully, I managed to persuade my listeners to concur with me. During the speech, I observed that they were nodding in agreement and at times they even clapped. This is a clear indication that they were in agreement. My motivational appeals were effective mostly the logos appeal. Giving numbers and facts went along way in giving my audience tangible comparison to the facts given. I also used information that is at the disposal of almost everyone in order to set the foundation of the speech.
The rational appeals also went a long way in persuading my audience. I employed an approach known as convincing proof to help persuade my listeners. I gave an illustration of great leaders who went studying abroad and ended up being very useful and important people in their respective societies. Also, I used the second approach which is listing the benefits of a product or service. After listing and briefly explaining the importance of studying abroad, I could see the audience nodding in agreement. This approach mainly highlighted the benefits of studying abroad by the society and the individual student.
I never had any foreign citation the speech, but I had a specific outcome for the audience. I wanted them to concur with me under whatever costs. By using situational manipulation, I limited their options to almost none and had them to only agree with me. If I had the chance to do the speech all over again, I wouldn’t change the purpose of the speech I would only do more intensive research on the topic and work more on my delivering techniques. In contrast to my other speeches, this one was average and more manipulative.
In this speech, it wasn’t very dynamic though I decide to use cause and effect since cause and effect speeches are easier to write. This is because they show how something positive or negative can happen if you do something. So long as I had enough creditable sources, I really never had to do a lot of persuading since the truth is in the pudding.
People are usually more receptacle to what the speaker has to say in this case me. And inherently tend to incline lean to the positive side of the cause and effect technique. I have improved on my delivery techniques in the course of the semester by preparing well before hand and employing more use of gestures and more rational and emotional appeals. Also, I have included all the three emotional appeals in my speech, ethos, pathos and logos so that I can be able to at least appeal to all types of audiences. I have also been over the stage fright. This problem is now long gone.
My main strengths in the speech were the proper employment and use of the rational, emotional and motivational appeals, some of my weaknesses were in the delivery and organization of the speech.
The main areas that need improvement are on delivery; I need to be more composed and impose credibility to the audience that I know whatever I am saying. Also, organization is another point of concern, beforehand preparation of the speech will help boost my composure. I also have plans in motion to work on my ordering criterion. The order will help in the nice flow of the speech. Researching on the content is what I also take will advantage of. Rigorous research and brainstorming will go a long way in content development.

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Running head: PERSUASIVE SPEECH

Communication Methods

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Communication Methods

Carmen M. Roman

Dr. Victor Villarreal

Managerial and Business Communication (MGT-505)

February 28, 2013

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Abstract

Business communication is a tool that allows you to improve the performance of your entire organization with the common purpose to execute the organization’s strategy, reach its vision, and fulfill its mission.  It is an integral part in the daily operation of a business.  A clear communication channel within a business helps the organization carry out its activities effectively.   On the other hand poor communication will not only lead to poor performance but may also result to failure of the business enterprise. Business communication is wide and encompasses myriad areas, including but not limited to marketing, branding, customer relations, consumer behavior, advertising, public relations, corporate communication, community engagement, research & measurement, reputation management, interpersonal communication, employee engagement, online communication, and event management.The ubiquity of Internet and globalization has led to increase in online communication, which enables passage of visual and oral messages. The latest technology of cloud computing are being used to allow businesses to operate globally without sacrificing security or limiting user access.  This technology takes networking to a whole new level allowing companies to stored documents and programs in “virtual” drives or computers and accessed by any authorized user through ordinary Internet connections.Specific tools that can be used for communication include landline telephones, cellphones, smartphones, and fax machines; the lines between the devices are blurring.

 

 

 

 

 

First, choose five (5) different communication methods listed in Chapter 8 and identify an advantage and a disadvantage for each one.

            Communication is vital to effective business operations, and the modern technology of this century has actually become totally integrated in business communication interaction. The use of technology can be a great help to people in communicating by reducing the time from the process,but also can have theconsequences of reducing person-to-person interaction without the device as an intermediary.

The first method I chose was a newsletter. Employee newsletters can keep employees informed about new policies, products and awards.  Disadvantage writing newsletters are more expensive, time consuming to produce, labor intensive, etc., but print can deliver the goods where emailed newsletters fail miserably.Most employees do not believe everything that is on paper. The second is a memo. The advantage provides a permanent record of the messages that have been sent providing a permanent record of the messages for later review.The disadvantage written messages often take more time to compose, both because of their information-packed nature and the difficulty that many individuals have in composing such correspondence. The third method of communications would be meetings. Both employees and managers can attend meetings. The disadvantage would be employees feeling their time was wasted, especially if management has in their mind what they are going to do already. The fourth method I chose would be a telephone call.  The telephone is an inexpensive method, which allows one to transmit a message verbally and have the capability of transmitting vocal clues as to the message’s meaning (Mehrabian, 1972).  The disadvantage of a telephone call would be the person on the receiving end could be consumed and busy and not hear the message clearly. The fifth method would be face- to- face communication. Face-to-face communication has a significant level of interaction between sender and recipient, is considered the “richest” form of communication, because contains cues that add to the interpretation of the message exchange (P.196).  Diversity in the actual workforce present a challenge to face-to-face communication, making difficult decode facial expression and body language by the receiver.

For the following four (4) scenarios, decide which method would be most effective and justify your answer. Draft a form of communication for each.

1- One of your employees is constantly late, leaving food and drinks at the work station, and you are forced to address the situation.

2- You need to let all employees know about a company special event.

3- You hear from a friend that a client is about to sign a contract with one of yourpresent competitors.       

4- You have three bids on a piece of equipment and you need to get a managementdecision on purchasing.

            The most appropriate form of communication in scenario 1 would be face- to -face communication. The employee will be able to see my facial expressions and I will be able to see theirs. Nonverbal communication will be evident also in the employee and myself. Face to face meetings always are great to address a situation of this caliber. I will let the employee know that it has been recorded that you are late for work most days, and that I have to warn you to let you know that if you continue to be late I will have to take action. I would hope that you would begin to be on time for work. It has also been recorded that food and drinks that you consume are left behind at your workstation. Our office policies are that your workstation is not the place for food and drinks. That would be for the break room. I will place these incidents into your file folder.

            For scenario two I believe the best way to communicate would be to use a memo.  I will list several reasons why a memo would be the best solution. A lot of details are included in a memo such as the time, and description of the event. Employees can use the memo as a reminder of the information that they need to know.

From: Management

To: Employees of ABC Enterprises

Date: March 12, 2013

Subject: Retirement Party for Manager of Customer Services Department, Mr. John Doe

Dear: Employees from ABC Enterprises

With mixed feelings of joy and sadness, we announce the retirement of Mr. John Doe from the position of Manager of ABC Enterprises.   Mr. Doehas been an asset to the company for 30 years; he would be greatly missed by all the staff and generalpersonnel.You are heartily invited to attend the party given in honor of Mr. Doe on his retirement from ABC Enterprises.

The party will be held in our company banquet hall located on the 1st floor in room B214 near the front desk, on March 12, 2013 at 5:50 PM.  Please be our guest as we honor him.

Please RSVP to ABC@ee.com by March 2nd, 2013, before 2:00PM.

Regards,

Tom Tomas

ABC Enterprises General Manager

ABC@ee.com

Office: 703-723-1234

In scenario three, I would use the telephone. This assures me that the conversation is confidential, can make a counter offer or decide if I want to or not.  The conversation will go as follows:

Me: Hello Ms. Baker. How are you? Are you able to provide clarity on this issue for me?

Ms. Baker: Yes I am

Me: Are you planning to purchase oil from A&E Betts?

Ms. Baker: I am contemplating it yes.

Me: Can you tell me if the switches were a bit much for you?

Ms. Baker: No problems, but their prices are less expensive.

Me: Our product is not a rushed product but one that is of high quality.

Ms. Baker: Can you send me what you can offer by 12 a.m. CST tomorrow?

Me: I will send it by email today and mail you the offer also. Have a Great a Day!

Scenario four, I call for a meeting. We can all be in one place and make a sound decision the same day. Bids can be discussed and opened with everyone present. It will go in like matters and hand out a summary of the three bids.

_We are here to make a decision between the three bids on the acquisition of a heavy-duty tractor. John Dopey has them for the price of $50, 000, BrownSugar for $55,000 and Catepokey for $65,000. In the past we have worked with Catepokey and they have exceptional service even they are the highest price. We need to make a decision on which company we will purchase from. We usually make a decision later on, but we would need to make one right away. It will be entered the decision into the minutes.

 

 

 

 

Conclusion

New technologies are shaping the future of businesses. Internet technology has changed the collection and accessibility of knowledge. These tools are giving people new ways to communicate with each other and the outside world. The ability to communicate is still an essential skill and technology is a tool. Business leaders need to have the knowledge to incorporate the two successfully.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

References

Stuart, B. E., Sarow, M. S., & Stuart, L. (2007). Integrated business communication: In a global marketplace. Hoboken, NJ: Wiley.

Mehrabian, A. (1972). Nonverbal communication. Aldine-Atherton, Illinois: Chicago

 

 

 

 

 

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move forward on acquiring a company. A person with his position and stature in the company should be addressed more formally instead of a fellow peer in the company.

EVALUATING COMMUNICATIONS

2

Evaluating Communications

In my business communications class we were divided into learning teams and one of

our assignments was to write memos to a member in the company about making a decision on

acquiring a company and the learning team I was assigned to have to choose on whom to inform

within the company about the decision that was made. The team did not encounter any problems

with communicating each other due to the leadership style that is used in the scenario. In the

following passage, I will evaluate myself as well as the learning team’s form of communication

that was used for our assignment.

The ethical implications in this scenario is the decision acquire a company for the

business to increase its portfolio however, the accountants responsible for acquiring information

have an ethical responsibility to the shareholders and other entities in the company to use due

diligence to come up with a decision that would be beneficial to the company. By taking all

of these facts into consideration, will allow me to better evaluate this scenario since there are

several coworkers who are interested in this decision like the sales manager and peers in addition

to superiors like the CEO of the company.

The learning team each wrote the evaluation in a memo to a member of the company

and the communication that was used conveyed the message was communicated clearly and

it was also stated clear enough where it was understood by the members who were informed

about the decision. There was enough information provided in the communique to give a clear

understanding what was the decision is moving forward, it did not have any unrelated statements

in the memo. Having said that, there are other forms of communications that the team should

have used instead of the entire team using a memo to address their coworkers and superiors. The

CEO of the company received a memo concerning the company’s decision whether or not to

EVALUATING COMMUNICATIONS

3

move forward on acquiring a company. A person with his position and stature in the company

should be addressed more formally instead of a fellow peer in the company. The information

should have been sent to him in an e mail or a formal letter.

0

Cosmetic

Company

I created my brochure for the company that I created in week 4 which was

the Cosmetic Company. Our company is a cosmetic manufacturer that produces

environmentally conscious products. All of our products are animal cruelty free and free

of chemicals known or suspected to cause harm. We manufacture a line with 166 SKU

in 5 different fragrances that are distributed through the United States to high end spas,

hotels, and other high end retailers. We are located in Richmond, Va and the company

was founded by the Holloway family in 1995.

In creating the brochure I had to make sure that the prospective applicant was

well aware of how this company has started from the bottom and risen rather quickly.

I also had to make sure that the prospective applicant was aware of how this company

is one of the current mode and trendsetters in the world, which is partly because of its

employees.

For structure, I made sure to mention that the work environment is an up-

tempo, bubbly type of feel and environment. This is important because that shows that

all employees need to work together to make a common goal. That also helps with

the culture because in order for us to be profitable and pursue our business model, we

need for our employees to always be active and motivated. Our company structure

is composed of a management team that controls the areas of Marketing and Public

Relations, Research and Development, Sales and Business Development, Logistics and

Corporate Management and lastly the manufacturing team. The Marketing team is in

charge of building and developing our brand in all of our vertical markets, including

ecommerce. They are also in charge of building partnerships with organizations.

Cosmetic

Company

In terms of business model, this company is a trend setter. In order for my

employees to want to make the most current trend setting cosmetic items, we need to

stay alert and updated with all of the current trends including what is in and what is out.

We will also be coordinated by the seasons, and colors that are currently in or out. Our

organization constantly changes with the time, so therefore our organizational design will

too. Any prospective employee needs to be aware of this and be able to adapt. Being able

to adapt is our most important attribute.

As for culture, we all have common goals and values at Cosmetic Company.

Because the work environment is a fast paced one, everyone needs to work together to

complete a common goal. This means that the way we interact with each other will be

open. Of course all employees need to respect each other. Research and Development,

is in charge of the product design, market and consumer research and plays an

important role interacting with all other teams in order to obtain the goals of Corporate

Management. The company maintains a laboratory that employs 15 people in Richmond

and a manufacturing plant in Alexandria that employs another 49 employees with some

temporary workers being employed cyclically as needed. The Holloway family, the

entrepreneurial part of the company, still privately owned, plays an important part on the

day to day operations by bringing our vision, mission and brilliant instincts to the brand.

Overall, we will be a successful business because we have our business structure, model,

and culture well developed.

0

HOWARD GARDENER Howard Gardener Intelligence is the ability to understand, communicate, learn, plan, reason, and to solve problems.

HOWARD GARDENER

Howard Gardener

Intelligence is the ability to understand, communicate, learn, plan, reason, and to solve

problems. Harvard psychologist Howard Gardner proposed the theories of multiple intelligence.

Gardner’s theory suggests that human beings have different ways of learning and processing

information. His theory consists of eight intelligences and has suggested that he may add a ninth

intelligence called existentialist intelligence. The IQ also known as the intelligence quotient is

a measurement of intelligence determined by a test. Gardner believed that people had different

levels of intelligence. Gardner suggests that people with abilities and talents do not just have

one intellectual capacity, but they have different intelligences including interpersonal, spatial,

linguistics, and musical intelligences (Cherry, 2011). Even though there are eight types of

intelligences, those that are the most important are interpersonal, intrapersonal, and linguistic

intelligences.

Interpersonal intelligence is the ability to read social cues, interpret verbal and nonverbal

communications, and to adjust communication styles (Mork, 2011). Displaying excellent

leadership skills, sensitive to other’s feeling, good at understanding people, and demonstrating

empathy toward others are examples of interpersonal intelligence. Interpersonal intelligence is a

vital factor of communication in person’s life (Buzzle, 2011). A person with a high interpersonal

intelligence has superior relationships because he or she understands the compassion, the

needs, and wants. It can also be rewarding in accomplishing healthy business relationships

as well as building personal relationships. Developing no interpersonal intelligence can lead

to work conflicts and personal conflicts. Group discussions and projects, cooperative games,

multicultural books, and discussion groups and panels can develop interpersonal intelligence.

The purpose of group discussions and projects is that it can increase communication with

HOWARD GARDENER

everyone else and can boost confidence. Assertiveness, reasoning ability, spontaneous responses,

and leadership skills develop in people who participate in group activities. A cooperative game

is a superior way to develop interpersonal skills because it tends to mingle with different people

who belong to different races and religions that have a great understanding (Nambiar, 2010).

Playing an outdoor game that requires a team is a way to enhance interpersonal intelligence.

Reading multicultural books creates a great friendly relationship because he or she learns about

another culture such as the types of food they eat, the language they speak, and their religion.

Discussions play an important role in effective interpersonal communication (Nambiar, 2011).

This is a very effective way of developing interpersonal intelligence because that person can

understand how people perceive things. Careers for interpersonal include working as a teacher,

psychologist, politician, philosopher, and counselor.

Intrapersonal intelligence involves the knowledge of a person who has goals and makes

decisions (Lalwani, 2010). Just like interpersonal intelligence, intrapersonal intelligence can

develop through activities. Examples of intrapersonal intelligence includes meeting a person

who is confident, but he or she can meet someone with the same confidence but can be rude

or obnoxious. The difference between interpersonal and intrapersonal intelligence is that

interpersonal intelligent people develop great relationships with others whereas intrapersonal

intelligent people tend to work by themselves. People who have intrapersonal characteristics are

individuals who have a journal to write down any feelings, thoughts, or emotions and have high

goal settings and achievement abilities. Based upon these characteristics, there are certain careers

that can be accomplished by intrapersonal intelligence. Psychology, philosophy, law, social

work, writing, science, theology are careers for people who are intrapersonal.

HOWARD GARDENER

Linguistic intelligence is the capacity to express one’s language and to understand other

people (Oak, 2010). It involves an understanding and a meaning of words. Those who have that

type of ability in languages are great public speakers and great orators are linguistic intelligent.

Also those who do like to read and write are linguistic intelligent. These people are good at

spelling words and have an interesting in language patterns. Lawyers, politicians, poets, writers,

and novelists are linguistically intelligent. The famous people who is linguistic intelligent are

Maya Angelou, William Shakespeare, and Winston Churchill. To increase linguistic intelligence

one must practice story-telling, participate in debates and discussion, and solve crossword

puzzles. Being able to word every emotionally verbally word is one skill that may be difficult for

some people, but a passion for others while wording one’s thoughts and emotions in the written

form is another (Oak, 2010).

In conclusion, Interpersonal intelligence is the ability to read social cues, interpret verbal

and nonverbal communications, and to adjust communication styles (Mork, 2011). Interpersonal

is a vital factor of communication in person’s life (Buzzle, 2011). Intrapersonal intelligence

involves the knowledge of a person who has goals and makes decisions (Lalwani, 2010). The

differences between interpersonal and intrapersonal intelligence is that interpersonal intelligent

people develop great relationships with others whereas intrapersonal intelligent people tend to

work by themselves. Linguistic intelligence is the capacity to express one’s language and to

understand other people (Oak, 2010). Those who have that type of ability in languages are great

public speakers and great orators are linguistic intelligent. Spatial, interpersonal, intrapersonal,

linguistic, mathematical, musical, naturalistic, and bodily intelligence are all intelligences that

people whether they are good at mathematics, learning new languages, working in a group, or

working by themselves, people will have intelligence.

HOWARD GARDENER

0

Due to internal and external stressors the elderly are being injured, exploited, or otherwise mistreated by someone on whom they depended for care or protection.

Due to internal and external stressors the elderly are being injured, exploited, or otherwise mistreated by someone on whom they depended for care or protection. It is estimated that for every one case of elder abuse, neglect, exploitation, or self-neglect reported to authorities, about five more go unreported. (National Elder Abuse Incidence Study 1998) Caring for a non-well older adult suffering from a mental or physical impairment is highly stressful. Individuals who do not have the requisite skills, information, resources, etc. and who are otherwise ill-prepared for the caregiving role may experience extreme stress and frustration. This may lead to elder abuse and/or neglect. Individuals who are being abused and neglected will need the ABC model of crisis intervention to help them gain some control back over their life.

John is concerned about his neighbor Mr. Jones. He reports that he no longer sees Mr. Jones out in his yard. He knows that there is the son who comes in daily to check on Mr. Jones but for some reason John feels something is not right. John admits that due to his concern he has tried to visit with Mr. Jones when the son is not there but is no longer asked to come into the house. This is very strange behavior according to John because he and Mr. Jones used to meet in the morning for coffee at a little restaurant in the neighborhood. Mr. Jones has not been at the restaurant for over two months. The last time John did see Mr. Jones he thought he saw a bruise on his face. John is here today in hopes that a Crisis Worker will make a home visit to see what is going on.

Like other forms of abuse, elder abuse is a complex problem, and it is easy for people to have misconceptions about it. Many people who hear “elder abuse and neglect” think about older people living in nursing homes or about elderly relatives who live all alone and never have visitors. But elder abuse is not just a problem of older people living on the margins of our everyday life. It is right in our midst. Arriving at Mr. Jones house I need to caution and be aware of my surroundings. If he is being abuse by his son this may be a hostile situation and I need to have someone else there to help out in case something goes wrong. When I enter their home I would need to speak privately with Mr. Jones to build rapport.  I need be patient and understanding towards Mr. Jones situation. He needs to know that he can trust me so he will be able to talk to me openly.  If I sense that Mr. Jones is in fear of his son I will have him taken to APS. From the reports Mr. Jones no longer ventures out into his yard. He no longer meets his neighbor for coffee and doesn’t let his neighbor come to visit and I need to find out why. When I am confident that Mr. Jones is at ease I then need to begin asking him a series of questions to find out why his routine has changed. There is also the report of him having a bruise on his face so in order for Mr. Jones to tell me how he received it it’s best that I take him some place safe.

Once I have established a rapport with Mr. Jones and he is comfortable with talking to me I would then need to identify the precipitating event. I will need to ask opened and closed ended questions about his son to find out why he is hurting his father. There are many different factors that may be the cause of his son’s behavior. His son may be going through a number of things like: Caregiver stress: Caring for a non-well older adult suffering from a mental or physical impairment is highly stressful. Individuals who do not have the requisite skills, information, resources, etc. and who are otherwise ill-prepared for the caregiving role may experience extreme stress and frustration. This may lead to elder abuse and/or neglect.

External Stress: External stress such as financial problems, job stress, and additional family stressors have been hypothesized to also increase the risk for abuse. This correlation has been clearly demonstrated in studies examining spousal or child abuse.

Social Isolation: Abuse, whether spousal abuse, child abuse, or elder abuse occurs most often in families characterized by social isolation. Of course, this may be both an indicator of potential abuse as well as a potential contributing cause of abuse.

Dementia: The vast majority of older adults are not suffering from any form of dementia. However, those who may be in the early stage of dementia (e.g. Alzheimer’s disease, Multi-Infarct Dementia) may be undiagnosed and susceptible to self-neglect. Clearly, the first step for intervention is diagnosis and appropriate medical treatment.

Depression: Depression can be an issue for older adults much as it can be for individuals of any age. While there is a broad range of symptomatology for depression (too extensive for discussion here), two symptoms are particularly relevant: difficulty maintaining self-care and dementia-like symptoms. Contrary to common myth, depression is highly treatable in old age. Rapid intervention and treatment is particularly essential as there is a high risk of suicide for older white males in the United States; it is estimated that the rate of suicide for older white males may by as much as 12 times higher than for any other demographic/age group.

Dependency or impairment of the older person: It has been argued that as an older adult1s dependency increases so does the resentment and stress of the caregiver. Studies have found that individuals in poor health are more likely to be abused that individuals who are in relatively good health. In addition, caregivers who are dependent on the elder financially is also more likely to perpetrate abuse. This is hypothesized to counteract the feelings of powerlessness that may be experienced by the caregiver.

Intergenerational transmission of violence: Individuals who are abused as children are hypothesized to become part of a cycle of violence. Violence is learned as a form of acceptable behavior in childhood as a response to conflict, anger, or tension. Thus, when these feelings arise during caregiving, the caregiver is at risk for becoming a perpetrator of elder abuse or neglect. Some have also hypothesized a “what goes around comes around” theory of elder abuse. If the older person receiving the care previously abused their child, that child now in the role of caregiver simply is returning the abuse they suffered.

Substance Abuse: Substance abuse can also be an issue for older adults. Some older adults suffer from long-term addictions and the concomitant disorders that accompany such additions (e.g. Korsakoff’s syndrome with accompanying dementia). Thus, not only may the older person self-neglect as a direct result of the addiction but they may also self-neglect as a function of the resultant disorder. In addition, some older adults develop substance abuse problems in old age possibly in response to depression, stress, loss, or anxiety. They may also develop a substance abuse problem as a result of over prescription of medicines (e.g. Valium, Xanax) by their physician. Therefore, the substance abuse by itself, the underlying cause of the substance abuse, and/or the often accompanying dementia-like symptoms may result in self-neglecting behavior.

Isolation: There is a clear cut correlation between social support and life satisfaction. As life satisfaction decreases, the risk for self-neglect increases; Isolation is a risk factor for all forms of elder abuse. Intervention entails the creation of trust, increased involvement of the older adult in the community, and the creation of social supports. This, of course, may be problematic for those individuals who have had little social support throughout their life-span.

After identifying the precipitating event I then need to help Mr. Jones find ways to cope. Before I decide to place Mr. Jones in a nursing home I need to find out if his son wishes to have him back home and if so if he is will to seek help for his behavior. Once we all have come to an agreement I need to assess Mr. Jones to see how much damage psychologically and physically has his son caused. If there is minimal damage I would recommend family therapy for them both. I would as recommend private therapy for his son so that he may be able to work out his issues. I would as recommend that Mr. Jones visit the local senior home every day so he will have some interaction with people his own age and his son will be able to have time for himself. If there is major damage I would recommend sending Mr. Jones to an assistant living facility and continue with therapy.

Every person-no matter how young or how old-deserves to be safe from harm by those who live with them, care for them, or come in day-to-day contact with them. Elder abuse, like other forms of violence, is never an acceptable response to any problem or situation, however stressful. Effective interventions can prevent or stop elder abuse.

 

 

 

 

 

 

 

 

 

 

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There is variety of communication modalities available in the health care market.

 

There is variety of communication modalities available in the health care market. These modalities can be challenging and beneficial both to consumers and providers. Some of these modalities used by consumers and providers are; e-mails, a wed based forum, or electronic medical records. What I have found interesting is Telemedicine, I will explain  what is telemedicine and the benefits of this type of services and how it will leave the community with confidence in the local health care.

Telemedicine is “the ability to provide interactive health care, utilizing modern technology and telecommunication.” “What is Telemedicine” (2011).This will allow patients to visit the doctors through live video for immediate care or by still images that can be sent to their doctor. Information will be sent this way for a quick diagnosis or for a follow-up after treatment.

There are some benefits of Telemedicine; one is if you have to go to a specialist. A conference call can be made between the patient, doctor and the specialist. The specialist can receive your medical history and your current medical condition from both the patient and the doctor.  This can also have a better outcome for the doctor and the patient by doing this way. Telemedicine can build the confidence of the local community with their local health care, and it can also save time and money in traveling to the office.

In order for a hospital, doctors’ offices, and clinics to provide a quality of health care to their local community through telemedicine. There are telemedicine services to educate and train health care staff to achieve excellence in telemedicine and capabilities by providing a full service from beginning to completion. They will be available to guide staff through all levels of training and even after completion.

This method of communication is very different from e-mails; texting with telemedicine has site assessments through two-way communication video’s or audio equipment. It allows the doctor to view the patient without being in his/her office. It allows the doctor to reach other doctors in other hospitals or clinics, and specialist with the patient for a assessment. Transferring data from one site by using cameras or devices which records image that can be via telecommunication to another site for a consultation. The term for this is “Store and Forward”. (What is telemedicine, 2011)?

It has been considered that the possibilities of using telemedicine as an aid in home nursing. There has been various studies for different kinds of technology, to help chronically ill patients that can provide a cheaper or a higher quality of home visits. The studies found out that is wasn’t the patients satisfaction, but it was the cost effectiveness. Home telenursing is still in some research stages, under one organization called “Kaiser Permanente.” (Wootton, 2011, para7). Kaiser Permanente found that many of the problems were practical in implementing telemedicine in the homes of patients. In nursing homes it will reduce cost, because of the expense of the equipment which can be spread across many patients, staff that can be trained to operate the system for a better telecommunication. For this reason Kaiser Permanente found it would be easier to implement telemedicine would more likely to work in a local community nursing home than in a private home.

Recent advances in telemedicine are; electronic referrals are cheaper and more efficient ways to handle outpatients, general practitioner teleconsulting may be cheaper than traditional consulting in some circumstances, decision support over video links for nurse practioners dealing with minor injuries. These were studies that have obtained evidence of cost effectiveness by the British government. (Wootton, 2011 para3).

In conclusion, I feel the telemedicine is in our future. This advance technology will be faster, safer and cost efficient in the health care market. We will see this type of communication everywhere and communities will be confident with their local hospital, clinic, and their primary. Telemedicine will also be more traditional in a face to face way of providing medical care.  Some states that use telemedicine can be covered under Medicaid as long as they follow the guidelines that require all providers to practice within the scope of their State Practice ACT.  (Wootton, 2001).

 

 

 

 

 

 

 

 

 

 

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Health Care Communications In the health care professional the world

Health Care Communications

In the health care professional the world of technology has changed the way the patients

and providers communicate between one another. Communication is very essential between the

patient and provider in the health care profession. There are numerous modalities that providers

and patients use to communicate such as e-mails, web-based sites, and electronic medical

records. In this paper, I will provide information pertaining to the electronic medical records

system (EMR). It will include the benefits and challenges for consumers and patients. It will

provide in detail the impact of social networking within health care communication.

In health care profession patient information was only stored in the paper-based form.

Technology has advanced in the health care profession. To improve quality of patient care,

many of the health care organizations are converting to the EMR system. The American

Health Information Community (AHIC) was established to push toward the goal of giving

all Americans access to secure EMR system by 2014 (U.S. Department of Health & Human

The EMR’s system cuts pack the amount of paperwork that used to be stored within the

organizations. Once the EMR system is properly operational it provides all patient information

such as: lab reports, patient history, notes, scanned documents, etc. The EMR system allows the

providers to have immediate access to patient information instead of spending time retrieving the

paper-based file system. The EMR system allows the physicians to spend more time with his or

her patients. The system provides instant messaging capabilities that are used between the staff

and physicians in the organization. This availability helps to aid in distractions during patients

visits. The system allots for physicians to share patient information with another physician.

Communication Paper

One challenge that the health care organizations might have with the EMR system is there

may be a decrease in interpersonal communication. Some physicians observed that because of

EMR design elements, the temptation to focus on filing out checkboxes in the EMR reduced the

amount of open-ended questions they ask (O’Malley, Cohen, and Grossman, 2010). One option

to stop decreased patient and physician interaction is to establish communication-skill training

within the EMR training.

The EMR systems can present issues with the terms of law pertaining to patient

confidentiality when not used properly. The medical professionals must monitor and manage

every entry point to patient data. To maintain safety of patient information the organizations

must have valid credentials and passwords to access the data from the EMR system. It is always

a vital measure to change the passwords periodically just to ensure safety of patient information.

According to the laws of HIPPA the organizations must always conform to federal regulations

with the privacy of protected medical information.

It seems that more people are using the availability of social networking. The

social networking trends are continually growing and the health care organizations are trying to

view new ways to use social networking to circulate health information. The Center for Disease

Control (CDC) is an organization that uses social networking to share health information with

consumers. There are reviewed and non-reviewed sites as available in social networking. One

has to make sure they are retrieving credible information when searching the social networking

sites. For example, the Mayo Clinic website is a credible site to retrieve accurate medical

information. In 2006, unsure of the reaction that it would receive, the Mayo Clinical began a pod

cast which quickly grew to 76,000 listeners within one month (Morrison, 2009).

Communication Paper

One should always consult with his or her physician pertaining to any medical information they

had obtained from the social networking sites. This is where communication becomes essential

between patient and provider.

It seems that consumers are trying to demand more information about his or her health

issues. The organizations are continually looking for new ways to increase communication

and providing fast, efficient health care between patient and providers. The EMR system is

one essential way of addressing communication between patient and provider. As with the

technology world in the health care system growing continually we will always see the impact

it has in helping communication between patient and provider. The EMR system has strengthen

the impact of communication in improving clinician implementation of clinical guidelines.

Communication is very essential in the health care profession.

Communication Paper

References

Morrison, K. (2009). Health Care Meets Social Networking. Jacksonville Business Journal.

Retrieved from http://www.bizjournals.com/jacksonville/stories/2009/01/19/daily9.html

O’Malley, A.S., Cohen, G.R., & Grossman, J.M. (2010). Electronic Medical Records and

Communication with Patients and Other Clinicians: Are We Talking Less?. Center for

Studying Health System Change, 131.

U.S. Department of Health & Human Services. (2009). The Office of the National Coordinator

for Health Information Technology. Retrieved from http://healthit.hhs.gov/portal/

server.pt/community/american_health_information_community_(ahic)/1199/home/15512