Having the opportunity to create, send, and especially receiving any kind of message
means that there is communication and awareness between both the receiver and the sender. The
intended tone of the message should be closely monitored by the sender, in order for the message
to become appropriately delivered. This means that the receiver of the message will have an
easier task of trying to figure out the sender’s mood or emotions through the message. Having an
open communication between the sender and receiver of a message is very important. Exactly
how a message is first created, and then received, really depends on how the sender views it and
how others receive it.
Communication through messaging can be both persuasive and informative. A message
is defined as a particular form of communication that is between both the receiver and the sender
that expresses the sender’s opinions and thoughts. Messages are intended to analyze information
and are basically used to persuade, inform, or to seek a particular response from the desired
receiver. Whenever a message is sent by the sender, the receiver of the messages should be able
to completely understand the message and be able to figure out the purpose or intent of the
message. This paper will analyze three professional messages and the response to one message
while using the communication process.
Professional Message One
Stephanie, the new Pharmacist at my current job, sent out an email two weeks ago in
reference to help with mandatory training workshops for new employees. The message read: “I
would like to use your assistance with the mandatory training and orientation of three new
Analyzing Messages 3
With this message, Stephanie is the sender, and I am the receiver of this particular
communication process. Stephanie (the sender of the message) has started the communication
process, so she is responsible for determines the mood and purpose of the message. The sender
of the message (Stephanie) is also responsible for how the message is delivered and received by
Professional Message Two
Feedback is another known form of the communication process. Feedback is usually
explained in many different forms of communication such as descriptive, evaluative, and
interpretive communication. Important steps in the communication and follow-up processes are
providing appropriate and easy to understand feedback to the sender. About two months ago I
assisted my father with a workshop for a Pharmacy workshop at Xavier University in New
Orleans, Louisiana. About a week and a half after the workshop I received an email from a
student from the workshop, Damon, who had a question about some of the examples that were
presented at the workshop.
The message from Damon read: “Before your father’s workshop I was confused on the
different steps that lead to correctly compounding medication, and the entire radiation
protection processes. Now I am happy to announce that I am more confident in my class and at
my present internship. I would really love to attend the next workshop available!” In this
message, Damon provided feedback from a previous event and I was the recipient.
Professional Message Three
With this message, sent two months ago, I was the sender. The purpose of the message
was to make arrangements with my academic advisor to start taking two classes at once, so that I
could have an earlier graduation date. The receiver of the email is my academic advisor Leanne
Analyzing Messages 4
Hemphill. The message read: “I was wondering whether or not I am allowed to start taking two
classes at once. I know we talked about moving my graduation date up a little, but I believe that
I am now prepared to handle the full load. If you can, could you please contact my finance
advisor for the request? Thanks a lot!”
The technology that was used to deliver the email to both the academic advisor and to
myself was very appropriate given that I am physically unable to deliver the message in person.
Emailing the advisor seemed appropriate enough for the purpose of myself, being an online
student, asking for permission to take additional classes.
The feedback that I received from my academic advisor was basically an approval to my
request to start taking two classes at the same time for the sake of graduating a little earlier. The
feedback that I received from my advisor read: “ I hope you had a great Thanksgiving !! I
wanted to let you know that your finance advisor states that you are good to double up after 04/
30/2013. Take a look at your classes after 04/30/2013 and see which ones you would like to take
at once, then let me know and I will make the change. Thanks and please let me know if you have
The decoding and delivery of a sent or received message is important for providing an
appropriate and easy to understand form of communication through an email message.
Communication ultimately involves the overall creation, tone, personality styles, environment,
noise and the feedback of a message. Making sure that all of these elements are in place will
definitely make the delivery of a message effortless and easy to follow.