Assessments of my Communication Skills Communication does not have one specific style that society follows. Throughout this course I personally have learned that communication itself is filled with different styles and several

Assessments of my Communication Skills

Communication does not have one specific style that society follows. Throughout this course

I personally have learned that communication itself is filled with different styles and several

books and papers written on each type whether it is interpersonal, group or even organizational

communication. None the less, each type has its own style and rules that need to be followed

and ways in which we need to use them in real and everyday life in order to gain a better

understanding of what communication really is through interpersonal, group or organizational


Interpersonal communication

Interpersonal communication according to a paper written by Deepa Sethi and Manisha

Seth (2009) is not only an important skill to have in order to “swap information, feelings, and

impart through both verbal and non-verbal messages even though this type of communication is

aimed more towards one-on-one communication, others in a sense are still involved in what is

being said just by observing the speakers actions, clothing, and posturing. However, errors can

even occur through interpersonal communications. Therefore, it is important to understand the

fundamentals in the process of good communication.”

When it comes to this style of communication skills; behavior that improves the effectiveness

or quality of my interpersonal communication with others is a based on a distinctive, transactual

form of mutual influence, which would be used for the purpose of managing or working towards

a relationship both personally and in the work environment. Each is just part of the social

decentering in which I use a cognitive process in which I would take into account the other

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person’s thoughts, feelings, values, backgrounds and perspectives of current or past events that

are shared either verbally or written. This is backed by Deepa Sethi and Manisha Seth, who

state,” Decent interpersonal communication skills support intimate relationships, counseling,

selling, management, conflict management, and much more.”(2009) When it comes to this form/

style of communication being able to adapt predicatively as well as adapt reactively is helpful

when speaking to others in any form of communication.

Listening skills for interpersonal communication is a “complex multi-step process that

includes (1) attending to the sensory stimuli that makes up a message, (2) making those

stimuli meaningful by using own experiences to understand them, (3) critically evaluating

our understanding of the message, (4) responding to the message, (5) storing the message for

future use.” (Trenholm, S. ;(6th) 2011) It is with these skills that I am personally motivated in

my pursuit of a degree in communications, not just to prove to myself that I can do it, but to

prove to all of those that thought I could not make it in the field of broadcast communications.

Interpersonal communication not only allows me, but others to learn about myself through the

amount of personal information that I wish to give, through the correct communication channels

that are available, as well as understand each of the reasons behind my belief that there is not

just one definition in communication, but many, such as “that communication is a process of

acting on the information given, speech communication is a human process through which we

make sense out of the world and share that sense with others, communication has as its central

interest those behavioral situations in which a source transmits a message to a receiver(s) with

conscious intent to affect the latter’s behaviors.”(Trenholm, S.; 2011) It is these definitions and

the reasons above in which I strongly feel will help me with group communications in the future

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pursuit of a career.

Group communication

When it comes to group communication the overall skills it takes for this style of

communication can be both helpful and a hinder in the development of shared patterns of

behavior and the collective identity that forms within the group. According to Andre Schiper,

“group communication is the basic infrastructure for implementing fault-tolerant replicated

servers. While group communication is well understood in the context of static groups, current

specifications of dynamic group communication have not yet been reached in maturity.” When I

get put in a group setting I would describe my characteristics as silent, not a part of the collective

identity, the one who concentrates on the visual side of a discussion, creative, and a better

listener than contributor, the one person who hides when asked for volunteers. The role I play in

a group is as the outsider looking in and observing the actions of others around me or sitting in

the front of me. I tend to be that one person who wants to speak up with a suggestion and instead

keeps her mouth shut, only to speak up after the matter. I would not say that I am territorial in

any way. If, I do show any signs of territorialism it would have to be through my facial and non-

verbal expression towards the person or persons that caused the outburst to happen in the first

place. In regards to my “personal bubble space” in my opinion I would have to say that I prefer a

small size where I can protect myself from giving out to much personal information at the wrong

time. This also, plays a major role in how I present myself through internet communications.

I have found personally, found that too much information can cause what is now on the rise

“cyber bullying”. In many ways by having this small bubble of personal space, I could be seen

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as someone with a hidden agenda, someone who does not want a leadership role in the group. As

far as my role in my family I play an important part as care-taker, mother, and cook, maintainer

of the house, referee, and teacher, computer moderator. The communication within my family

group can be stressful, argumentative, understanding even at certain times, and non-verbal

depending on what the situation is with the household. I would have to say that I do have a bit of

a stable set of constructs when it comes to judging people, no matter who I am asked to judge. At

first I would when it comes to stereotyping I would have to say it does tend to enter my judgment

process until I get to know the person better, by taking a step back and observing their habits

and how they interact with others around them in a social climate. I would not say that I judged

myself more or less favorably than I did for the others. As stated above I look for what is on the

inside more than on the outside of a person, since to me personally, outward appearances can be

inaccurate in figuring out just who or what the person is going to be like. The constructs that I

choose for each set of people really does not affect the way I communicate with others, it is the

environment, or setting of the conversation that I feel affects it. For instance, when I am speaking

with my female friend it usually is in her home with a younger child running around making

noise so, we tend to have to speak up in order for the two of us to hear what the other is talking

about, and there is no miscommunication. The same could be said for several of the other people

I picked since, most of my conversations take place in or around the work place of that other


People can be encouraged to develop a rich and complex set of personal constructs by not

just observing the person or group of people, but by not jumping to the conclusion that this

person is for example a drug user, just because they have track marks in their arms. By being

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more observant of what is going on with the people around you the conclusions of the person can

be changed from one of inaccurate and unfair, to one of understanding and correct.

It’s in Schiper’s paper that he provides a solution to dynamic reliable broadcast and dynamic

atomic broadcast and how both static groups can be made small, as well as offering another

perspective on the implementation of dynamic group communication. Many of these group

communication skills could be forwarded to the style of organizational communication.

Organizational communication

When it comes to organizational communication style the overall skills needed in my opinion

are understanding, being able to resolve the matter before it gets out of hand, and the use of

transactional analysis. By using transactional analysis the leader or manager of is able to gain an

understanding in the personality and behavior that focuses on psychological positions, games,

and transactions between his/her workers. It may also help in giving the manager/ leader some

aspect of reference of transactional analysis that is concerned with analyzing transactions and

chains of transactions and their associated ego state. (Umstot, D.D.; 1984) Whenever I look

back on past work places some of the issues that I found related to work-content skills would be

time management, being able to use complementary transactions in communication with others,

resolving conflict either face to face or through technology, and being able to listen to what is

being said before rushing into a response. I personally found that, I tend to befriend people who

are well organized, crafty in some way be it in baking, hobbies, or cooking. That some of my

friends may have a short temper that depending on the conversation I try to shy away from an

argument or fight, due to the kindheartedness and caring people that I surround myself with.

It is not just these personal constructs that I look for in a person, but how they use them on the

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outside that makes them a friend and a person that I will not just socialize with, but will work

with to keep our friendships going no matter what the difference is in our relationship.

In a study done by John S. Leipzig and Elizabeth More they found that organizational

communication is currently housed in three major areas. One area is a sequence of courses

offered by communication departments (Business and Professional speaking, and Organizational

Communication). The other areas are found in courses offered by divisions of business schools

under the headings Business communication and Organizational Behavior. Organizational

theorists are no longer skeptical about the importance of communication to organizations.

It was early in 1938 Chester Barnard proclaimed the centrality of communication in any

meaningful theory of organization. Scholars in each of the three areas that study organizational

communication agreed that communication must be considered in their own theories about

the function of organizational communication, however they differ as to certain issues of:

1) Academic respectability judged on a theoretic-pragmatic continuum. 2) Centrality of

communication in the theories of each area, and 3) the consequences of studying organizational

communication in each of the three fields.

While there are some people who would say that communication is just talking to one

another, there is more than just how you speak and express yourself in a simple conversation

wither it be an interpersonal, group or organizational conversation, each has its own set of

skills needed to gain a better understanding how a true conversation through any type of

communication is used in or out of the work place during our daily lives. We as a society need

to focus more on listening and understanding what is being said before jumping to a conclusion

of what is being said during a speech, or presentation. Not be afraid to ask questions if, there is

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something that you are not sure about, and above all else watch just how much information is

being given out personally or through the use of technology.

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