Communication is the most important aspect of the project in order for the success of the
project. This means careful communication planning and setting the right expectations with all
the project stakeholders is extremely important. One of the first things that need to be done
during the closeout phase is the administrative closeout needs to be done. This may include
financial and contractual closeout, this may be different from company to company. The
project’s success should have been documented and communicated throughout the entire project.
Also if the company has a PHDS (Project History Data Base), this information should be
populated with the projects information.
If you have a longer or larger project, then at the end of all major phases administrative
closure can be done. We need to have all the project deliverables to be accepted and signed off
by our customers according to the pre-established agreement. An AAR (After Action Review)
should be conducted from both customers and project team members. This is for positive or
negative feedback from both parties on what we can do different, keep the same and what we
can do over-all to improve and get better in the future. We also can’t forget about our customer
satisfaction surveys. Getting feedback from these are very helpful, rather if it’s positive or
negative feedback, we can use this as a great marketing tool for future projects.
Finally with customer surveys it gives our customers a voice to say what they want,
it empowers them. Communication is key with every successful project and it all starts in the
beginning as well touching on it at the end. So a great face to face meeting in the beginning sets
up a more successful closeout in the end. Keeping a close eye on what every team member is
doing and a great timeline can either make you or break you. Not only is the timeline important,
but a great budget also keeps everything running smooth. Planning this after meeting with
your customers up front helps the closeout and meeting your deadline and budget goals. Just
remember that great communication is like or gun in a big battle without it we will be defeated
and cannot defend ourselves from anyone or anything trying to attack or change or status. So
communicate with everyone involved in the project, while keeping your eye on the finish line.