Communication E commerce is conducted, today, through a medium that is primarily asynchronous. As much greater bandwidth (offering faster transmit/receive speeds) becomes available for the average home customer, however, the potential for synchronous online communications will expand accordingly. How do you believe this potential for real time online communications will affect customer service expectations?

Communication
E commerce is conducted, today, through a medium that is primarily asynchronous. As much greater bandwidth (offering faster transmit/receive speeds) becomes available for the average home customer, however, the potential for synchronous online communications will expand accordingly. How do you believe this potential for real time online communications will affect customer service expectations?








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