Health Care Communications
In the health care professional the world of technology has changed the way the patients
and providers communicate between one another. Communication is very essential between the
patient and provider in the health care profession. There are numerous modalities that providers
and patients use to communicate such as e-mails, web-based sites, and electronic medical
records. In this paper, I will provide information pertaining to the electronic medical records
system (EMR). It will include the benefits and challenges for consumers and patients. It will
provide in detail the impact of social networking within health care communication.
In health care profession patient information was only stored in the paper-based form.
Technology has advanced in the health care profession. To improve quality of patient care,
many of the health care organizations are converting to the EMR system. The American
Health Information Community (AHIC) was established to push toward the goal of giving
all Americans access to secure EMR system by 2014 (U.S. Department of Health & Human
The EMR’s system cuts pack the amount of paperwork that used to be stored within the
organizations. Once the EMR system is properly operational it provides all patient information
such as: lab reports, patient history, notes, scanned documents, etc. The EMR system allows the
providers to have immediate access to patient information instead of spending time retrieving the
paper-based file system. The EMR system allows the physicians to spend more time with his or
her patients. The system provides instant messaging capabilities that are used between the staff
and physicians in the organization. This availability helps to aid in distractions during patients
visits. The system allots for physicians to share patient information with another physician.
One challenge that the health care organizations might have with the EMR system is there
may be a decrease in interpersonal communication. Some physicians observed that because of
EMR design elements, the temptation to focus on filing out checkboxes in the EMR reduced the
amount of open-ended questions they ask (O’Malley, Cohen, and Grossman, 2010). One option
to stop decreased patient and physician interaction is to establish communication-skill training
within the EMR training.
The EMR systems can present issues with the terms of law pertaining to patient
confidentiality when not used properly. The medical professionals must monitor and manage
every entry point to patient data. To maintain safety of patient information the organizations
must have valid credentials and passwords to access the data from the EMR system. It is always
a vital measure to change the passwords periodically just to ensure safety of patient information.
According to the laws of HIPPA the organizations must always conform to federal regulations
with the privacy of protected medical information.
It seems that more people are using the availability of social networking. The
social networking trends are continually growing and the health care organizations are trying to
view new ways to use social networking to circulate health information. The Center for Disease
Control (CDC) is an organization that uses social networking to share health information with
consumers. There are reviewed and non-reviewed sites as available in social networking. One
has to make sure they are retrieving credible information when searching the social networking
sites. For example, the Mayo Clinic website is a credible site to retrieve accurate medical
information. In 2006, unsure of the reaction that it would receive, the Mayo Clinical began a pod
cast which quickly grew to 76,000 listeners within one month (Morrison, 2009).
One should always consult with his or her physician pertaining to any medical information they
had obtained from the social networking sites. This is where communication becomes essential
between patient and provider.
It seems that consumers are trying to demand more information about his or her health
issues. The organizations are continually looking for new ways to increase communication
and providing fast, efficient health care between patient and providers. The EMR system is
one essential way of addressing communication between patient and provider. As with the
technology world in the health care system growing continually we will always see the impact
it has in helping communication between patient and provider. The EMR system has strengthen
the impact of communication in improving clinician implementation of clinical guidelines.
Communication is very essential in the health care profession.
Morrison, K. (2009). Health Care Meets Social Networking. Jacksonville Business Journal.
Retrieved from http://www.bizjournals.com/jacksonville/stories/2009/01/19/daily9.html
O’Malley, A.S., Cohen, G.R., & Grossman, J.M. (2010). Electronic Medical Records and
Communication with Patients and Other Clinicians: Are We Talking Less?. Center for
Studying Health System Change, 131.
U.S. Department of Health & Human Services. (2009). The Office of the National Coordinator
for Health Information Technology. Retrieved from http://healthit.hhs.gov/portal/