Health Care Communications In the health care professional the world

Health Care Communications

In the health care professional the world of technology has changed the way the patients

and providers communicate between one another. Communication is very essential between the

patient and provider in the health care profession. There are numerous modalities that providers

and patients use to communicate such as e-mails, web-based sites, and electronic medical

records. In this paper, I will provide information pertaining to the electronic medical records

system (EMR). It will include the benefits and challenges for consumers and patients. It will

provide in detail the impact of social networking within health care communication.

In health care profession patient information was only stored in the paper-based form.

Technology has advanced in the health care profession. To improve quality of patient care,

many of the health care organizations are converting to the EMR system. The American

Health Information Community (AHIC) was established to push toward the goal of giving

all Americans access to secure EMR system by 2014 (U.S. Department of Health & Human

The EMR’s system cuts pack the amount of paperwork that used to be stored within the

organizations. Once the EMR system is properly operational it provides all patient information

such as: lab reports, patient history, notes, scanned documents, etc. The EMR system allows the

providers to have immediate access to patient information instead of spending time retrieving the

paper-based file system. The EMR system allows the physicians to spend more time with his or

her patients. The system provides instant messaging capabilities that are used between the staff

and physicians in the organization. This availability helps to aid in distractions during patients

visits. The system allots for physicians to share patient information with another physician.

Communication Paper

One challenge that the health care organizations might have with the EMR system is there

may be a decrease in interpersonal communication. Some physicians observed that because of

EMR design elements, the temptation to focus on filing out checkboxes in the EMR reduced the

amount of open-ended questions they ask (O’Malley, Cohen, and Grossman, 2010). One option

to stop decreased patient and physician interaction is to establish communication-skill training

within the EMR training.

The EMR systems can present issues with the terms of law pertaining to patient

confidentiality when not used properly. The medical professionals must monitor and manage

every entry point to patient data. To maintain safety of patient information the organizations

must have valid credentials and passwords to access the data from the EMR system. It is always

a vital measure to change the passwords periodically just to ensure safety of patient information.

According to the laws of HIPPA the organizations must always conform to federal regulations

with the privacy of protected medical information.

It seems that more people are using the availability of social networking. The

social networking trends are continually growing and the health care organizations are trying to

view new ways to use social networking to circulate health information. The Center for Disease

Control (CDC) is an organization that uses social networking to share health information with

consumers. There are reviewed and non-reviewed sites as available in social networking. One

has to make sure they are retrieving credible information when searching the social networking

sites. For example, the Mayo Clinic website is a credible site to retrieve accurate medical

information. In 2006, unsure of the reaction that it would receive, the Mayo Clinical began a pod

cast which quickly grew to 76,000 listeners within one month (Morrison, 2009).

Communication Paper

One should always consult with his or her physician pertaining to any medical information they

had obtained from the social networking sites. This is where communication becomes essential

between patient and provider.

It seems that consumers are trying to demand more information about his or her health

issues. The organizations are continually looking for new ways to increase communication

and providing fast, efficient health care between patient and providers. The EMR system is

one essential way of addressing communication between patient and provider. As with the

technology world in the health care system growing continually we will always see the impact

it has in helping communication between patient and provider. The EMR system has strengthen

the impact of communication in improving clinician implementation of clinical guidelines.

Communication is very essential in the health care profession.

Communication Paper


Morrison, K. (2009). Health Care Meets Social Networking. Jacksonville Business Journal.

Retrieved from

O’Malley, A.S., Cohen, G.R., & Grossman, J.M. (2010). Electronic Medical Records and

Communication with Patients and Other Clinicians: Are We Talking Less?. Center for

Studying Health System Change, 131.

U.S. Department of Health & Human Services. (2009). The Office of the National Coordinator

for Health Information Technology. Retrieved from

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