Miscommunication can be a challenge in the health care market. To improve communication with patients, include a variety of communication modalities. The consumer and the provider will both benefit from the variety of communication modalities; e-mail is a specific communication modality. Providers who have good communication relationships with their patients will lead to patient trust and satisfaction. There are numerous communication modalities, like e-mail in the health care field has shown positive changes in the health care industry, relating to patient benefits, and the value of maintaining patient confidentiality and the use of this communication in the health care field.
Improving clinical outcomes come from effective communication between the patients and the providers. New technology has improved the form of communication between patient and provider. E-mails are used to communicate with family, friends, coworkers, and now with health care professionals. Using the internet and e-mails has grown, as new technology is advancing and is continuing to progress. E-mails seem to be the way for patients to communicate with a provider. Patients use e-mails to communicate with their providers for many reasons such as, lab results, prescription refills, schedule appointments, and any question about a follow-up and medical condition. There are some concerns regarding e-mails, but these concerns do not stop patients from taking advantage of this form of communication. RE-mailing in health care has advantages for patients, like, convenience, access to care, patient satisfaction, and quality care. This interaction between patient and provider can be done without a schedule appointment.
Heath care organization and patients have many advantages using e-mails. General communication between patients and provider was a barrier at one time, but patients are involved with their own health care concerns. Patients care has a positive influence on the health care market, when communication between patient and provider are clear and concise. Many organizations are taking advantage of this technology. E-mail has a positive effect on the health care market. Using e-mail as the main source of communication and is staying in the guidelines of the Health Insurance Portability and Accountability Act (HIPAA). Patients need to maintain a level of trust and confidence with their provider. Physicians have an ethical and legal obligation to protect patient’s privacy, and confidentiality. Privacy is a concern, any negative affect can be determined on how a patient selects treatment options, providers, and service. Physicians and organizations must remember that all forms of communication have to protect the patient’s privacy. That’s why e-mails are effective resource of communication between patient and provider; it allows the patient to be more private with their provider.
Other communication modalities and e-mails differ in several ways. E-mails allow patients to be involved with their diagnosis, treatment, and receive feedback from the provider. Patient can receive reminder notifications on appointments, refills, scheduling. The other communication modalities have benefits, but do not fully encourage patient involved with their medical care.
Through e-mails health care products and services are used to encourage pharmaceutical drugs and treatment options. If patient wants a new medication the provider can e-mail the patient all the information on the medication. This will save time for the patient, for they don’t have to schedule appointment.
In conclusion, having a successful communication between patient and provider is crucial in maintaining quality care. Satisfaction of a patient is needed in the health care market, but poor communication can lead to poor satisfaction for the patient. Even know face-to-face will be still used, but communicating via-email is much more convenient for the patient. These changes in health care and communication have impacted the way we use new technology, and how we seek treatment. For many patients, consumers, and providers the delivery of care will still remain a big concern. As consumer we drive the health care market, and without the advances in technology, and organization are willing to provide alternatives to communicate, and patients would remain unsure of the future development in the health care market.