Information system

Information system (IS) is a result in the arrangement of information, processes, people,

and information technology (IT). Additionally, information systems support health organizations

by the effect on the following: accumulation, process, storing, and providing as an output of

information. Information technology is hardware and software working together along with


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data and telecommunication technology. Health care information systems (HCIS) are valuable

in a health care setting because the information includes raw facts, and that information also

helps facilitate the decision-making process. Before 1960s, medicos were to hand indite

medical information; fortunately, the early 1960s introduces a new form of record keeping.

Electronic health record (EHR) should fixate on the total health of a patient. EHRs simplify

communication between patient and provider, and enable both to obtain health information

quickly and effectively. Even though EHRs are full of advantages concerning patient-provider

communication, EHRs also have disadvantages. The discussion of this paper will display how

EHRs help patient and providers communication effectively.

Electronic health record is a benefit to patients in many ways; for instance, EHRs

empower patient to access his or her medical records electronically with security. In an Internet

video, University of Phoenix (2010) states patients can check online for important information

such as appointments, prescription, and to find referral. Some patients need to obtain referral

information to discuss worries he or she may have concerning their EHR or even personal

questions about their health. Moreover, medicos acquire a vigilant to the patient questions or

concerns and can respond promptly. Patients can do this by utilizing the secure health database a

patient health organization provides.

Medical providers have the responsibility to keep their patients’ confidences. According

to “American Medical Association” (1995-2012), “ In essence, the physician duty to maintain

confidentiality means that a physician may not disclose any medical information revealed by

a patient or discovered by a physician in connection with the treatment of a patient” (Patient

Confidentiality). The American Medical Association (AMA) has a Code of Medical Ethics that


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each provider must follow concerning patient-physician relationship. According to “American

Medical Association” (1995-2012), “the purpose of a physician’s ethical duty to maintain

patient confidentiality is to allow the patient to feel free to make a full and frank disclosure of

information to the physician with the knowledge that the physician will protect the confidential

nature of the information disclosed” (Patient Confidentiality). Patient must give consent to a

provider who wishes to share confidential communications unless the provider must disclose

information by law.

EHR is an effective means of communication between individual and health care

provider. According to Personal Health Records and The HIPPA Rule (2011), “individuals

can access their PHR at any time and from any computer at any location” (PHRs Offered by

Health Information Portability and Accountability Act Covered Entities). Under the HIPPA,

a patient should obtain a response from a provider within 30 days of patients request because

the individual has the right of access. Therefore, a patient can obtain any information he or she

needs in a timely manner and can also any change in health information to his or her provider.

Change in health information is important to the patient and provider; consequently, updating the

provider electronically is the quickest way to do so.

Many individuals believe that Electronic medical records (EMRs) and EHRs have the

same meaning; however, the difference is significant. For instance, Garrett (2011), “ EMRs

doesn’t travel easily out of the practice; in fact, the patient’s record might even have to be printed

out and delivered by mail to specialists and other members of the care team” (EMR vs EHR-

What is the difference?). Therefore, one could state that EMRs are more so comparable to hand

written records instead of EHRs. Electronic health records can move easily with a patient; for


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instance, Garrett (2011), “ The EHR represents the ability to easily share medical information

among stakeholders and to have a patient’s information follow him or her through the various

modalities of care” (EMR vs EHR-What is the difference?). EHRs movement includes to the

following: hospitals, nursing homes, states, or across country.

Health care organization use media and social networking to engage with patients and

consumers. According to Backmen (2011), “the Mayo clinic, whose Center for Social Media has

stated mission to “lead the social media revolution in health care, contributing to health and well-

being for people everywhere”” (Growing Use in Healthcare). There are two important reasons

health care organizations use social media programs: Marketing and communications. Many

consumers are more reliant on the information they find online in comparison to information in

advertisements. Organization that use media and social networking can promote their products

and services. Health organizations do this by communicating their mission and vision, define

services, and educate through social media. Health care organization also uses social media to

display philanthropy. Backmen (2011) also explains, “Many organizations including health care

are using social media for recruitment” (Growing Use in Healthcare). Health organization can

advertise available positions through social media; not to mention, firmly decide what applicants

are trustworthy of potential hires.

Pulse Complete EHR is a set of applications that empower medical providers to

document the patient encounter in an effective and intuitive manner. According to CCHIT

(2010), “Pulse develops, markets, and supports products and services that integrate workflow

automation into the health care management process; simplifying workflow and improve quality

of care and profitability” (About Pulse Systems). Pulse products and services are useful to


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clients around the world; moreover, these products can assists clients in buying, implementing,

educating, using, and adopting. According to CCHIT (2010), “ customer satisfaction has been a

driving force for Pulse growth, demonstrated by a 95% customer retention rate since its sounding

in 1982” (About Pulse Systems).


American Medical Association. (1995-2012). Retrieved from http://www.ama-

ama/pub/physician-resources/legal-topics/patient-physician-relationship- topics/patient-

Backman, C. (2011). American Health Information Management Association. Retrieved from



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CCHIT. (2010). Certification Commission for Health Information Technology. Retrieved from

Garrett, P. (2011). HealthIT Buzz. Retrieved from


Personal Health Records and the HIPAA Privacy Rule. (2011). Retrieved from http://

University of Phoenix (2010, February 15). A patients perspective of electronic health records

[Video file]. Retrieved from University of Phoenix website:


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